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HINET TECHNOLOGIES LIMITED · NIGERIA

Terms & Conditions

eSlate ecosystem, QuizDesk and associated services

Version 1.0 · DraftPrepared: 17 September 2026

1. Operator, scope and agreement

eSlate and QuizDesk are products operated by Hinet Technologies Limited, Nigeria (“Hinet”, “we”, “us” or “our”). These proposed Terms govern access to the eSlate website, QuizDesk APIs and authorised clients, and associated services expressly brought within them. “Creator” means a person authorised to create or administer tests; “Participant” means a person taking or reviewing a test; “Institution” means a school or organisation using the service.

This version is a draft for legal review, not an already effective agreement. Before adoption, Hinet must specify an effective date and implement appropriate presentation and acceptance of the final terms. A separately executed institutional agreement may supplement these Terms. Any priority between conflicting documents should be expressly agreed; mandatory law prevails in every case. The Privacy Policy explains data handling and does not substitute for consent where consent is required.

2. Eligibility, authority and account information

You must have the legal capacity and authority required for the activities you undertake. An adult creating an institutional account must be authorised to act for that institution. A minor must use the service through a lawful arrangement with an authorised institution or parent/guardian where required; these Terms do not create contractual capacity that the law does not recognise.

Provide accurate registration and contact information, maintain it where necessary, and do not impersonate another person or institution. Registration may use an email address or phone number. Verification functionality may be unavailable or bypassed in a setup environment; an account’s existence is not proof that identity, contact ownership, age or institutional authority has been verified.

Keep passwords and access tokens confidential, restrict staff access to authorised duties, and notify Hinet of suspected compromise. You are responsible for reasonable precautions over your devices and credentials, but these Terms do not make you automatically liable for every fraudulent act or for a security failure attributable to Hinet.

3. Service availability and product boundaries

QuizDesk provides subject-based question banks, direct question authoring and import, test configuration, invitations and approvals, timed or untimed assessment sessions, automated marking, results and wallet-funded features. Features available to a particular role depend on the current release and account permissions. Mobile/desktop API compatibility does not guarantee that a separately packaged app exists for every operating system.

SchoolDesk and other roadmap features are forthcoming unless expressly identified as available. A roadmap is not a guaranteed delivery date or a paid entitlement. Beta, demonstration and local-development environments should not be treated as assured production services. Hinet should disclose material limitations, planned changes and maintenance that affect a purchased service, and provide any remedies required by law.

4. Creator and institution responsibilities

Creators are responsible for the legality, relevance, accuracy and accessibility of their questions; answer keys and point values; schedules and duration; admission or participation requirements; approval decisions; and educational uses of results. Review imported questions before saving and generated drafts before publishing. Extraction from spreadsheets or PDFs may misread formatting or mathematical notation.

Creators must have permission to upload, copy and use bank material, must provide appropriate notices to participants, and must not upload unnecessary personal information. Sharing a subject bank with authorised school members can allow reuse within that school. Generated tests contain copies of sampled bank questions; later bank changes do not automatically correct an existing test.

Provide participants with clear instructions, a reasonable contact for assessment disputes and any necessary lawful accommodations. Do not represent a QuizDesk score as an accredited qualification, official certification or independently validated finding unless you have the authority and evidence to do so. Institutions remain responsible for human oversight of significant educational or other decisions.

5. Participant conduct and assessment rules

Participants must use their own authorised accounts and follow lawful test instructions communicated before the assessment. Unless the creator expressly permits it, do not share answers, impersonate another candidate, use prohibited external assistance, interfere with another session, or attempt to obtain answer keys before completion. Report ambiguous questions or technical difficulties through the available contact channel.

Creators should communicate the consequences of suspected misconduct and offer an appropriate review process. Hinet may restrict access to protect the service but does not automatically validate every allegation of cheating. The current platform is not a guarantee of live invigilation, identity verification, camera monitoring, plagiarism detection or secure-browser enforcement.

6. Invitations, public tests and access approvals

Public tests may be discoverable to eligible signed-in participants within the applicable schedule. Private tests require the configured access process. A creator may choose automatic acceptance or manual approval. Pending, rejected, expired or otherwise ineligible requests do not confer a right to start.

A share link, slug, access code or QR code helps locate a test; it does not override server-side access rules. Keep restricted invitations confidential and avoid forwarding them beyond the intended audience. The payer for a launch is determined by the server’s recognised access/invitation state, not simply by a claim that someone received a link. Access approval does not guarantee sufficient wallet funds or an extension of the test window.

7. Timing, submissions and results

The server is authoritative for opening, closing and session-expiry times. A timed attempt ends at the earlier of its allowed duration and the test’s closing time. An untimed test is still limited by its closing schedule. Your device’s clock, network delay or a paused browser does not extend that deadline.

Submit in good time. Local selections or bookmarks are not equivalent to a successfully received server submission. Closing a tab, changing device, clearing browser storage or losing connectivity may remove unsynchronised state. The interface must not be relied on as permanent offline storage. Requests received after expiry may be rejected or recorded as timed out under the current rules.

Scores use the saved answer key and point values; unanswered or incorrect items receive the configured outcome. Completion and retry rules are enforced by the server. Published tests currently restrict editing to protect consistency. Contact the creator about marking content and Hinet about platform faults. A participant must have an opportunity to seek appropriate review where required by law or the institution’s published rules.

8. Wallet credits and payment verification

The QuizDesk wallet records prepaid service credits in Nigerian Naira (NGN). Its intended purpose is payment for supported eSlate features. The present interface does not provide bank deposits, interest, peer-to-peer transfers or a cash-withdrawal service. This description does not determine the wallet’s legal or regulatory classification, which Hinet must confirm before commercial operation.

Top-ups are processed through Paystack and credited only after server-side verification of the payment details. A pending checkout, screenshot or browser return is not proof of a verified credit. Keep your transaction reference and contact support about a missing, duplicate or disputed payment. Do not submit another payment merely because a return page was slow without first checking the previous transaction.

Any taxes, provider charges or other fees payable by you must be disclosed before authorisation. Hinet must not treat an undisclosed fee as agreed. Refunds, reversals and chargebacks must be handled consistently with applicable law and reconciled against the ledger. There is no automatic forfeiture or expiry of unused credit established by this draft.

9. Who pays and when a charge occurs

  • Creator-funded participation: a qualifying invited/private-test launch is charged to the test creator’s wallet under the server’s billing rules.
  • Participant-funded participation: an ordinary public-test launch is charged to the participant’s own wallet. A public-test invitation must be recognised by the billing mechanism to qualify for creator funding.
  • AI explanations: a confirmed, successfully generated explanation is charged to the requesting participant’s wallet, regardless of whether the test was public or private.

The current default participation charge is ₦200 per newly started attempt, configurable by the platform administrator. The current explanation charge is ₦100 per successful new explanation request. The applicable price and payer should be displayed before the charge; these figures are not a perpetual price guarantee. Price changes must be communicated appropriately and must not retroactively change a completed purchase.

A launch requires sufficient funds in the responsible wallet. Resuming the same eligible session is not intended to create another launch charge. An unused, abandoned or timed-out session does not automatically reverse its launch debit. Failed explanation generation does not produce an explanation charge; a recognised retry of the same explanation request must not double-charge. These technical rules remain subject to remedies for erroneous charges, defective service and other mandatory consumer rights.

10. Refunds, errors and payment disputes

Contact Hinet using the published contact with the account identifier, transaction reference, amount, date and a short description. Provide relevant evidence without passwords or full card credentials. Hinet should investigate missing credits, duplicate charges, misapplied payer rules and service failures, reconcile provider records, and correct confirmed errors.

Depending on the circumstances and applicable law, a remedy may include restoring service, reversing a mistaken ledger entry, replacement credit with your agreement, or a monetary refund. These Terms do not impose a blanket “no refunds” rule, force wallet credit where the law requires repayment, or prevent a lawful card/bank dispute. Reversal of disputed funds must not cause double recovery by either party.

Unused-credit refunds and refunds following cancellation or account closure require a documented policy consistent with mandatory rights. Processing times, evidence requirements and any lawful deductions must be clearly communicated. The current application does not implement a self-service refund workflow, and this draft does not invent a guaranteed settlement time. Assessment-content disputes may also require the creator’s investigation.

11. AI explanations and external services

The Explain feature supplies educational assistance generated by an external AI provider. Before confirming, consider the stated charge and the transmission of question content described in the Privacy Policy. You must have the authority to submit that content for this purpose. Hinet does not promise that an explanation will be correct, original, complete, suitable for every learner or accompanied by an image.

Check calculations, factual statements and interpretations against reliable sources or an educator. An explanation does not change the official answer key or score, guarantee a successful appeal, or substitute for professional advice. Do not use it as the sole basis for a consequential decision. Free ChatGPT access or a personal ChatGPT subscription does not fund the application’s provider account.

Payment, AI and other external services have their own terms and practices. Hinet remains responsible for its own obligations; reference to a supplier does not exclude remedies that cannot lawfully be excluded. Links to external websites do not constitute an endorsement of all their content.

12. Content ownership and permitted use

As between you and Hinet, you retain the rights you hold in your uploaded questions and other original content. You grant Hinet a limited, non-exclusive permission to host, process, reproduce, transmit and display that content as necessary to provide the requested service, create authorised test copies, maintain permitted backups and meet lawful requirements. Optional AI transmission is limited to the requested feature and applicable permissions; this clause is not a blanket licence to sell your content or train unrelated models.

You warrant that you have the rights and permissions reasonably necessary for what you upload and the sharing you enable. Participant personal information is governed by applicable law and the Privacy Policy, not treated as property transferred to Hinet. Rights in third-party questions, fonts, libraries and AI output remain subject to their applicable licences and legal limitations.

Hinet and its licensors retain rights in the eSlate branding, software and service design. You receive a limited right to use the service as permitted by these Terms and your agreement. Do not misrepresent affiliation, remove proprietary notices unlawfully, or commercially redistribute restricted materials without permission. Statutory exceptions and rights remain unaffected.

13. Unacceptable use and platform security

Do not bypass permissions, enumerate records to obtain another user’s information, distribute malware, overload the service, exploit vulnerabilities, alter payment evidence, obtain unauthorised answer keys, scrape personal data, or use the service for unlawful discrimination, harassment or fraud. Automated API clients must comply with authentication, rate limits and applicable documentation.

If you discover a vulnerability, notify Hinet privately, avoid accessing data beyond what is necessary to identify it, and do not disrupt users. Good-faith reporting does not authorise unrestricted testing of other accounts or production systems. Hinet should investigate reports fairly and preserve proportionate evidence.

14. Suspension, termination and continuity

Hinet may restrict an account or feature where reasonably necessary to address security threats, unlawful activity, serious misuse, a binding legal requirement or a material contractual breach. Where practicable and lawful, give the affected account a reason, reasonable notice or opportunity to remedy the issue, and a route to challenge an error. Urgent protective action may occur before notice.

You may request account closure through the published contact. Closure does not itself erase every institutional, payment or legally retained record; the Privacy Policy and applicable processing instructions govern retention. Hinet should explain remaining balances, available refunds, lawful retention and practicable export options. Suspension must not automatically confiscate prepaid balances or eliminate mandatory remedies.

On a material service discontinuation, reasonable notice and an orderly exit process should be provided where practicable, including appropriate data access and treatment of prepaid unused services. Institutional continuity, backup and export obligations may require a separate written agreement.

15. Service standards and allocation of liability

Hinet should exercise reasonable care and skill in supplying its services. Internet access, user devices, third-party outages, creator content and events outside reasonable control can affect availability. No uninterrupted-service or particular educational-outcome guarantee is created unless expressly agreed. Such limitations do not excuse avoidable failures or remove statutory service standards.

Nothing in these Terms excludes liability that cannot lawfully be excluded, restricts mandatory data-protection or consumer remedies, or excuses fraud, wilful misconduct or other non-excludable conduct. Responsibility for a claimed loss should reflect causation, reasonably foreseeable consequences, the parties’ conduct and applicable law.

A commercial limitation-of-liability clause, any negotiated monetary cap, insurance arrangements and any institution indemnity must be assessed by counsel for the intended customer types. No arbitrary cap or unlimited user indemnity is imposed by this draft.

16. Complaints, governing law and dispute resolution

The proposed governing law is the law of the Federal Republic of Nigeria, subject to any mandatory protections applicable to a particular user. Raise a complaint through the contact below so the relevant team can investigate and respond. Technical disputes may need logs; billing disputes may need provider references; assessment disputes may need the institution’s review.

Parties may agree to an appropriate mediation process after a dispute arises. This draft does not impose mandatory arbitration, an exclusive foreign forum, a class-action waiver or an artificially short claim deadline. Competent courts and statutory complaint mechanisms remain available. Consumers may approach the Federal Competition and Consumer Protection Commission; privacy complaints may be made to the Nigeria Data Protection Commission. Informal discussion does not prevent urgent protective relief or extinguish rights.

17. Changes, notices and general provisions

Final Terms should display an effective date and version. Material changes affecting prices, liability, data use or purchased services must be communicated appropriately before applying, with express agreement where required. Continued use must not be treated as blanket consent for every new processing purpose or as acceptance of an unfair retroactive change.

Operational notices may appear in the application and, when the delivery channel is enabled, may be sent to the account contact. Formal notice details must be confirmed before adoption. If a provision is invalid, the remaining lawful provisions continue so far as possible; a failure to enforce a right once is not necessarily a waiver. Assignment of a contract must respect applicable law and must not strip users of accrued rights.

Review these Terms against the Federal Competition and Consumer Protection Act 2018, the Nigeria Data Protection Act 2023, applicable child-protection and electronic-contract principles, and any sector-specific requirements. The FCCPC consumer guidance and NDPC legal resources provide starting points for counsel’s review.